Admin

Tap on the links to access the forms.

Log your working hours

Feedback Form

Application for Part Time roles

Customer Journey

Enquiry

Sources:

  • Friend's recommendation

  • Instagram

  • Google

  • WhatsApp

Fill up enquiry form

Consult

Admin will communicate with potential client via Whatsapp

Clarify needs, ask for photos

Arrange for phone call or teleconsult and provide estimated quote

Confirmation

Once keen to proceed, we will collect 50% of estimated quote as deposit

Draft and send a contract

Admin will assign project to a Team Lead and create group chat with client

To send a client welcome packet

Service Delivery

Project commences

  • Take before photos

  • After decluttering, remember to measure the space

  • Draft shopping list

  • Return for another session to organise

  • Take after photos + count products used

Final Steps

Team Lead to list down products used and save in project folder and update actual session hours on calendar

Admin will

  • Draft and send invoice

  • Ask for review

  • Schedule maintenance date in calendar

Project and Time Management

General

    1. At least 2 rolls of bubble wrap (10-15m long)

    2. At least 2-3 rolls of cling wrap (500mm long)

    3. Newsprint paper

    4. Packing boxes

    5. Masking tape

  • If necessary to do an inventory list, here is an example

Customer Service Basics

Dealing with Nasty Clients

  • Description text goes here

  • Description text goes here

Space Planning

  • Ask thoroughly and fully understand their lifestyle and habits

  • For things that are most frequently assessed

  • Macro vs Micro

    Visual vs Hidden

    For kids - visual & macro is best

    For anyone unsure of their style, go with visual & macro

  • Will the client be ok for us to remove the packaging or decant the items?

  • Heavy equipment & fragile items should not be too high up

  • For kids - If client wants their kids to be able to do certain things independently, they can't be too heavy or high up

    For pregnant ladies / soon to be mum - Maternity and baby items should be easily accessible

    For elderly - Check what they need accessible the most

    For stackable products, keep to a maximum of 2 levels

Organising Products

Where to find

Preferred Products

Our NOT preferred products

Time Estimation for Projects

Assessment

Feeling confident? Take the Assessment!

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